Business Process Analysis: Foundation
Being able to analyses business processes help organizations leverage processes to redefine their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully analyses and manager its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.
Effective Communication in the Workplace - Communication
The level of communication in an organization directly impacts its performance, output and profitability. 57% of employees report that instructions received are often not clear and 69% of managers’ report feeling uncomfortable communicating information and instructions to employees. These results reaffirm the urgent need to develop our communication skills especially with the changes we experienced due to COVID-19
Effective Time Management - Productivity
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done, but often falling short. You will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people
Telephone Impact and Customer Service
This course will help delegates to know how to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has various elements and customer service skills is needed in order to get the desire results, which we will explore in detail throughout this energizing and practical session.
Finance for Non-Financial Managers
The Finance for Non-financial Managers course is designed for people with little or no financial training who want to learn more about understanding the numbers and how to participate in financial planning and decisions..
Project Management & Principles (Non Project Managers)
Project management is no longer only for mega projects. All projects can benefit from project management tools. These time tested tools can help you to get that project done well, done on budget and delivered on time. In this course, you will gain experience using the most common project management execution tools from Project Tracking Forms, Risk Monitoring Tables to Communications Plans, Change Request Forms, Issues Logs and Lessons Learned Forms. Your projects will be more successful than ever!