ITIL® 4 Foundation (Including exam)
ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
The ITIL 4 Foundation course provides delegates with the skills and knowledge on modern IT-enabled services, to provide them with an understanding of the common language and key concepts and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.
In addition, this course will provide candidates with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working. This course will further teach delegates on a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
MC-ITILP - ITIL® Practitioner (Including exam)