Managing Pressure and Maintaining Balance
Working under Pressure require various skillsets. In this course the delegate will understand pressure better by getting to the heart of the matter. Their own pressure points will be addressed and with the knowledge of how to manage stress and use Emotional Intelligence they will create their own action plan.
Active listening encompasses the best of communication, we choose to listen and not just hear what others are saying, processing the information, and responding to it in order to clarify and elicit more information. In this course the delegate will create a listening mindset using framing, focus and positive intent.